Jet Airlines Analysis Of Information System Business Essay

Jet Airlines Analysis Of Information System Business Essay Management Information System Management Information Systems (MIS) provides information to managers and help them in decision-making based on databases. Data analysis plays vital role in determining which resources to use in order to achieve the mission of an organization. The world is developing an increasingly global market and economy. The basic management information system measures inputs and/or outputs, allowing managers to analyse the  relationship  between them and make decisions based on the outcomes they desire.Day to day example can be a speedometer, a speed-measuring system Types of Management Information Systems . The different types of MIS can be classified into the following: Transaction-Processing Systems: With the advent of mainframe computers, Transaction-processing systems were introduced in the 1960s. They are designed for the banks to handle a huge volume of routine, recurring transactions. They record deposits and payments into the accounts, record sales and track inventory.. Operations Information Systems After transaction-processing systems, operations Information Systems came into existence. It gathers information, organises and summarises it in a useful form. It access data from TPS and moulds it into suitable form. One can obtain sales report or inventory etc from this. Decision Support Systems (DSS) DSS is an interactive  computer system. It hasthree fundamental components: database management system (DBMS), model-based management system (MBMS) and dialog generation and management system (DGMS) which can be used for decision making. Expert Systems and Artificial Intelligence ESAI use human knowledge encapsulated in a computer to solve various problems that usually requires human expertise. Computer recognizes, formulates and then solves a problem. It also explains the solution and learns from its experience as well. Introduction to Jet Airways Jet Airways  is a leading Indian  airline  with its head quarter in  Mumbai,  Maharashtra. It is the second largest airline in India  and the market leader in the domestic sector. It offers over 400 flights daily to 67 destinations worldwide. Main domestic hubs:  Mumbai  and  Delhi. International hubs: Brussels  Airport,  Belgium. It is owned by the  London-based businessman, Mr.NareshGoyal. BACKGROUND Jet Airways emerged with its first flight in 1993. It is one of the fastest expanding airlines in the world, and in future will become the most preferred airline making your journey enjoyable. Jet Airways offers flights to 24 international destinations and 43 destinations in India. OVERVIEW Jet Airways was incorporated as an air service operator on 1 April 1992. It commenced Indian commercial airline operations on 5 May 1993. On 4th January 1995, Jet Airways was granted a scheduled airline status.The company is registered on the  Bombay Stock Exchange. Although,a major portion (80% of its stock) is controlled by Naresh Goyal. It has over 10,017 employees (March 2007).Jet Airways currently operates a fleet of 90 aircraft. With an average fleet age of 4.99 years, the airline has one of the youngest aircraft fleets in the world. Flights to 65 destinations span the length and breadth of India and beyond. CORPORATE VISION Jet Airways will become the most preferred domestic airline in India.Jet Airways will achieve this outstanding position by offering a high quality of service and reliable, comfortable and efficient operations.Jet Airways will uplift the concept of domestic airline travel -to be a world class airline. It will achieve this objective even while ensuring consistent profitability, achieving long-term returns for its investors and providing its employees with an environment for excellence and growth. Information Systems in Airlines Airlines exist to connect people to distant locations very efficiently and safely while making profit for the shareholders. . There has to be a trade-off between the three aspects. Thus, the designing of information system is very essential and its management helps them reach the organizations purpose. Key indicators in management are required to guide the working of the process and making changes in resource allocation. A management information system regularly provides information about the efficient working and function of the organization. The ultimate aim of the airline industry is to make the passengers journey comfortable and convenient. The different procedures in the airport and airplane should be simplified and highest degree of customers satisfaction have to maintained in order to succeed in todays competitive world. The Current Scenario The airline industry is constantly evolving and incorporating the latest innovations and technologies all with a common aim to make the journey of the passengers more and more comfortable and convenient. All the different procedures that the passenger goes through in the airport and airplane have to be simplified and highest quality of satisfaction for customers have to maintained by airlines in order to succeed in todays competitive scenario. Flying is now-a-days one of the fastest and easiest way to cover large distances. It saves a lot of travelling time compared to other means of transport. For employees this is a huge bonus as business can be carried out at a faster speed as they can reach their destinations in a matter of hours . The 4 basic factors that the airline industry has to carefully tackle are as follows: Efficiency Speed Safety Comfort Every year more and more people are resorting to airlines as a mode of transportation and hence constant innovation and establishing a unique relationship with the passengers is the need of the hour. Hence , the importance of the technology of integrated systems has become clearer and unavoidable in the airlines for the future as well. Improving Air Transport Information Systems It has been seen that many vendor companies are doing constant research and development in the technologies which have a prime aim to improve customer satisfaction and provide better services to the customer. Huge investments are also being made in this area which has a lot of scope of improvement. Example of such service can be self- checking kiosks, in-flight entertainment and connectivity, check-in via mobile phones, airport and baggage management services. Currently what can be seen as the prime objective of the airlines is: Optimizing revenues while maximizing customer relationships. Management Information system in Jet Airlines VENDOR: IBM Jet Airways, ,one of Indias premier international airline, and IBM (NYSE: IBM) have announced that the companies have signed a strategic business transformation for ten years and information technology (IT) services agreement. Valued at 62 million US dollars, the agreement is a major step towards Jet Airways journey of technology led business transformation, which will help the airline to achieve significant growth by implementing the companys IT with business strategies. Jet Airways aims to use IBMs domain knowledge of the global airline industry and its leadership in technology to meet the groups business transformation objectives. As part of the deal, IBM will provide with the latest technological solutions to transform the airlines various business areas such as airport operations, direct distribution and frequent flier programs. This engagement will help Jet Airways to improve and integrate its IT systems to deliver a highly differentiated customer service and to improve the efficiency of its various operations. Constant innovation to stay ahead of industry growth has been Jet Airways operating philosophy since it started its operations in 1993, said Nikos Kardassis, Chief Executive Officer, Jet Airways (India) Ltd. We are delighted to partner with IBM, the worlds leading IT services company, and see this as an exciting opportunity to use IBMs technology to lead business transformation in the Indian aviation sector and augment growth. This association will enable us to focus on our core business and improve our operational efficiencies, besides delivering a seamless customer experience. India, as a country, will take a leading edge position in delivering innovative ideas and solutions in the Global Aviation terrain, remarked Mr. Kardassis. IBM has provided Jet Airways with cutting edge IT Infrastructure and application to support services including employee transition, data centre operations, helpdesk support and storage operations, internet security services, network management, SAP and various other operating systems. Commenting on the developing relationship with Jet Airways, Ashish Kumar, General Manager, Global Technology Services, IBM India/South Asia, said, This strategic services deal with Jet Airways will begin a a new era in the Indian aviation industry. It will enable the airline to provide and enhance its business value and gain competitive advantage through innovative use of technology. IBM will bring its global experience and expertise in this industry to deliver services and solutions to help Jet Airways achieve its mission to innovate and lead as it continues to grow and expand internationally. The contract was signed in June 2010. Customer Relationship Management CRM stands for Customer Relationship Management. It is methodology used to learn more about customers needs in order to develop stronger relationships with them. CRM has always been a matter of great concern for airlines aspiring to improve relationships with the customers. Airlines that can effectively target, attract, serve and hold the best customers will definitely experience significant benefits. The better the bonding the airline holds with these customers, the more opportunities will be open for selling additional products and services. However, as the e-business is evolving, the hurdles of establishing customer relationships have become even greater. Airlines must be completely responsible for a customers satisfaction whilst the want it, buy it and use it experience. Advantage of CRM In Sales and Marketing CRM defines marketing processes and satisfy customer requirements using functionality to improve management of resources, segments and lists, campaigns, trade promotions, and marketing analytics. It also enables management of accounts, product configuration, opportunities, quotations, orders, contacts, activities pricing, billing, and contracts. Make smart business decisions with improved customer relations. Speedy access to databases so faster marketing. Improve visibility of your entire marketing process Increase returns on investments. Grow profitable relationships Maintain focus on productive activity Eliminate barriers to productivity Improve sales efficiency Service Transform service into a profitable line of business Increase customer loyalty Reduce costs of customer service and field service CRM in Jet Airways The figure 5 shows a few special offering from Jet Airlines The special offerings from it are as follows: It offers free tickets Special rates for Students Special Fares for corporate deals Jetlite Surprises The other Customer Relationship Management activities also include: Rapid Rewards program for all passengers that make all their reservations online. Incentives include lower rates, express boarding passes, and in-flight bonuses like free snacks drinks. Business Rapid Rewards for Business travelers. Special Benefits and services for Senior Vendor For Jet Airways CRM: EPSILON The emerging digital marketing company Epsilons email solution will now provide customer and trade communication services to Jet Airways in order to improve their relationship with customers. Jet Airways known for its in-flight services is striving hard to enhance its customer relationship management and loyalty management. .     Various surveys were conducted and was found that customers prefer email as the channel for communication. Thus, in order to be forward it selected Epsilons email marketing services. Epsilon is a pioneer in email sevices and provides exact view of all the customers . Such an overview allows the airways to design solutions for targeted customers which also increase its brand equity and nurtures great profits with loyalty. To provide a world-class customer experience, we chose Epsilon for their best-of-class email marketing solutions that enable us to stay close to our customers throughout the relationship lifecycle and ensure that we are providing the most relevant information, optimised in a timely fashion as and when they want it, said Rahul Kucheria, GM, Relationship Marketing with Jet Airways. Epsilons email platform speeds up the email delivery. Ithas an intense tracking and report forming features as well as optimisation tools that enable Jet Airways to enjoy the benefits of relevancy in communicating with the customers. It also allows Jet Airways to monitor and track the position and status of specific email communication all the way from booking to enquiry transaction. This allows the airline to improve its profile and transaction behaviour data to ultimately achieve one-to-one relationship with its customers.   Jet Airways currently publishes a monthly email newsletter to Jet Privilege members, all the travel agency partners and corporate clients. The company is planning to introduce transactional e-mailing through the Epsilon platform, such as registration confirmation, welcome messages and purchase confirmations. Conclusion In general, the airlines have to ensure that they strike a proper balance between the customer services and operating costs. In the aviation industry, the competition is ever increasing as more players enter each year. Effective management of information systems can definitely help in attaining these goals and also assist to incorporate the innovative solutions as well. In order to meet to meet these challenges, lot of companies and firm are working on different software and solutions with a common objective in mind to make travel both easy and convenient It is important to choose the suitable information that will help managers observe their situation clearly. When airlines observed management information systems that included loss in the revenue due to not selling empty seats or rooms, they managed ways to get some value from latecomers at deep discounts. A good information system in practice can ensure that the operation is able to run efficiently with clear focus on customers. By incorporating better and better technology systems, we can reach out to demands of more customers and also strengthen vital features like security, avoiding delays, reducing the cost of travel. The scope of improvement is virtually endless and the companies will have to keep on evolving in order to survive in the future as well.

Consumer Behavior & Women’s Fashion

Consumer Behavior & Women's Fashion An interesting stereotype at Chinquapin University is the girls are always â€Å"dressing to impressing. † Why is this, not only at Chinquapin, but at other schools as well? We were interested as to what influences girls to choose certain outfits. Our group decided to take the initiative to research why girls purchase the clothes that they wear. We were also interested as to how males, the opposite sex, influence the female purchase decision when it comes to clothing items and picking out outfits for the day or night. Once we came across our topic, several questions came to mind.What do girls wear in the college scene and why do they wear it? What do guys want to see girls' wear, day or night? What factors into what girls purchase for clothing? Do college girls purchase certain outfits based on their personal looks, and how they might feel the look to their peers? Also, do girls purchase certain outfits based on the attractiveness, trendiest and/or comfort of the clothing items? After creating a survey for females and males asking a series of questions based on clothes and opinion, we came up with hypotheses as to what we think we will draw from the results and conclusions.Our group believed that during the day, girls wear specific outfits based on what their friends wear and what is comfortable. At night, however, we felt as if girls wear outfits based on what they believe guys want to see them wear. In general, our group believed girls do not feel they need to dress to impress guys, but they still unconsciously do choose certain clothes or outfits based on what they feel a guy may like to see them in. Also, we felt as if guys generally do not care what girls wear. Each article we used gave us brief background research on our project topic of omen's fashion and consumer behavior.Our academic research findings were informative and helped us gain a better understanding of our topic, along with guide us in the analysis o f our results and conclusions after conducting the survey. Martin Evans states an interesting idea of how fashion buying could have much to do with projecting images of how buyers see themselves, or would like to be seen by their peers and society. Relating it back to our group's theories, girls may choose to purchase the clothes they wear because they believe it may look good on them, or owe a article of clothing looks on a model, is how the girl may think it will look on her as she purchases it. Fashion can be almost the ideal product for expressing physical and psychological aspects of self†¦ † (Evans 13). Fashion consumption is often a manifestation of self-image. There is an increase in the desire for self-expression and the continuing for the matching of female self-images and brand images. Clothing is seen as one of the most visible forms of consumption and forms a major role in the social construction of identity, according to Diana Crane in her book Fashion and I ts Social Agendas: Class, Gender, and Identity in Clothing.Clothing choices interprets a specific form of culture among people for their own purposes. As artifacts, clothing can somehow â€Å"create† behavior through their capacity to impose social identities and empower people to assert a certain social identity. When giving out our survey, we wondered why would girls wear this certain outfit to school, or to hang out with friends, or to a bar. Also, how does wearing this certain outfit or clothing item reflect the girl? Is she somehow showing her social identity among her errs or does she feel the comfortableness to wear what she wants to wear.In all societies, the clothes which all people wear have at least three (mixed latent and main-fest) functions: utilitarian, esthetics and symbolic of their social role. Bernard Barber and Lyle S. Lobe believe â€Å"pretty' clothes for the teen-age girl in American society, for instance, are defined by her social role, especially by her presumed sexual innocence. In the American class system, women take their class status, by and large, from their relationship to men: unmarried young women from their fathers, adult married women from their husbands.The symbolic significance of women's consumption puts in evidence her household stability. The â€Å"trickle† system is perpetuated because the American class system makes women continually seek for symbols of their difference from those Jus below them in the system. At the same time, women continually seek for symbols of their equality with those Just above them in the class ranking. Symbolically speaking, women and girls dress to prove their equality among others such as men and lower/higher American class systems. Hymnbook, Rhea, and Oakley compared fashion process networks and friendship outworks in small groups of adolescents.They wanted to explore the overall pattern of a fashion-process network and a friendship network, explore structural differences in relational links of â€Å"clothing acceptance† and â€Å"social acceptance;† and discover the factors that contribute to â€Å"clothing leadership† and â€Å"popularity' in small groups of adolescents. These authors found clothing acceptance is related to peer acceptance and is found to occur within and across friendship links. The most significant factor in determining this â€Å"clothing leadership† is found to be â€Å"facial attractiveness.In addition, â€Å"facial attractiveness† had a significant effect on â€Å"popularity. † Clothing acceptance was found to be closely related to social acceptance, which our group believed was a reason why girls purchase the clothes they wear to possibly â€Å"fit in† with society, friends and peers. Harridan and Booger researched towards a better understanding of fashion clothing involvement. The study was concerned with consumer involvement in fashion clothing. It focused on building a reli able immunological network to bring a greater understanding to this facet of consumer behavior.Materialism and gender are significant drivers of fashion clothing involvement. Also, recreational shopper identity, ongoing information search, market mavens and purchase decision involvement are all significant outcomes of fashion clothing involvement. Materialism, what girls think society wants them to wear, and gender, the opposite sex, both have potential to play a huge role in why girls choose their outfits and what drives them to wear a certain article of clothing. Our execution of the research further describes our background knowledge of women's fashion and consumer behavior

What Makes Atticus a Good Father - Free Essay Example

Sample details Pages: 2 Words: 701 Downloads: 4 Date added: 2019/02/20 Category Literature Essay Level High school Tags: To Kill a Mockingbird Essay Did you like this example? Billy Graham once said, â€Å" A good father is one of the most unsung, unpraised, unnoticed, and yet one of the most valuable assets in our society.† This relates to Atticus Finch in the book To Kill A Mockingbird by Harper Lee because he is a very dedicated lawyer that does at times go unnoticed but it valuable to the society around him. Atticus Finch shows that he is a good father through his lessons that he tries to teach Scout and the way he disciplines his children. Atticus Finch is a good father to Jem and Scout in To Kill A Mockingbird. He is a good father because of the lessons he tries to teach Scout. For example when Scout asks Atticus how Mr. Cunningham is going to pay back Atticus for the money borrowed since he is very poor. Atticus states, â€Å" Not in money, but before the year’s out i’ll have been paid, you watch†(Lee 29). Atticus is trying to teach Scout that generosity doesn’t necessarily go unpaid. Just because someone doesn’t pay Atticus back in the money that was borrowed, he doesn’t get angry and mean, instead he tells Scout that he will eventually get paid back even if it is in a different way. He is trying to show her that it is okay to help someone without receiving anything in return. Next, Atticus shows that he is a very fair father to Jem and Scout through the way he disciplines his children. For example when Jem is planning on going out during the night to retrieve his pants from Boo Radleys property Jem isn’t terrified that he is going to get beat. When he is trying to leave Jem tells Scout, â€Å" I it’s like this Scout, Atticus ain’t ever whipped me since I can remember†(Lee 70). When Atticus gets mad at Jem and Scout or when they are in trouble for doing something they shouldn’t he doesn’t get physical, instead he disciplines them fairly and talks to them in a civil manner about what they had done wrong. Jem and Scout know that what they are going to do could get them in trouble but they also aren’t fearful that they are going to get physically abused by Atticus since he is not a violent father. Ultimately, Atticus’s actions and parenting skills show that he is a good father to Jem and Scout. Don’t waste time! Our writers will create an original "What Makes Atticus a Good Father?" essay for you Create order Despite Atticus’s fair parenting some may argue that Atticus Finch is not a good father to Jem and Scout. For example Atticus wouldn’t listen to his children’s reasoning when. He tells them, â€Å" you’re to stay away from that house until invited there. You’re not to make fun of anyone on this street or in this town†¦ no, putting his life’s story on display for the neighborhood†(Lee 60). Jem and Scout were just trying to invite Boo Radley out of his home to make him feel better and feel more welcomed but Atticus yells at them for their actions. He believes that they are just doing so to be nosy and invade his privacy when they were truly just trying to be kind to Mr. Radley. However, this is not true since he it trying to teach them to not invade other peoples privacy. Atticus’s attempts to teach Jem and Scout valuable lessons and to punish them fairly out rules that he is not a good father to Jem and Scout. Ultimately Atticus is a good father to Jem and Scout in To Kill a Mockingbird. There are times where Atticus doubts what Jem and Scout’s actions intentions are and yells at them for it but he does try and teach them things that will help them in the real world. He is a good father because he pushes valuable lessons into their heads and disciplines them fairly instead of raising his hands at them. In conclusions, Atticus’s efforts to do everything he can to show and teach Jem and Scout valuable lessons, also proves that he is a good father to Jem and Scout especially during the time period they live in.

All Quiet On The Western Front - 1313 Words

Dustin Chapman Mrs. Smith English IV Honors January 10, 2015 Symbolism in All Quiet on the Western Front It’s no surprise that soldiers will more-than-likely never come home the same. Those who have not served do not often think of the torment and negative consequences that the soldiers who make it out of war face. Erich Remarque was someone who was able to take the torment that he faced after his experience in World War I and shed light on the brutality of war. Remarque was able to illustrate the psychological problems that was experienced by men in battle with his best-selling novel All Quiet on the Western Front (Hunt). The symbolism used in the classic anti-war novel All Quiet on the Western Front is significant not only for showing citizens the negative attributes of war, but also the mental, physical, and emotional impact that the vicious war had on the soldiers. Erich Remarque was born on July 22, 1898, in Osnabrà ¼ck, Germany, and he was the only son among Peter Franz Remark and Anna Maria Remark’s three children. During Remarque’s childhood, his family had to move at least eleven times due to the lack of money that they had. For an outlet, Remarque began writing somewhere between the age of sixteen or seventeen. Shortly after he began writing, he started college at the University of Mà ¼nster, where he was planning on majoring in education to become an elementary school teacher. During his studies, he was drafted into theShow MoreRelatedAll Quiet of the Western Front756 Words   |  3 PagesPlot Summary: All Quiet on the Western Front Written by Erich Maria Remarque, All Quiet on the Western Front is the tale of a young man by the name of Paul. Paul who is nineteen years old gathers several of his friends from school and together they voluntarily join the army fighting for the Axis alliance. Before they are sent off into actual battle, they are faced with the brutal training camp. Along with this they face the cruelty of the life of a soldier. This made them question the reason forRead MoreAll Quiet on the Western Front700 Words   |  3 PagesThe greatest war novel of all time, All Quiet on the Western Front, by Erich Maria Remarque, is a novel that depicted the hardships of a group of teenagers who enlisted in the German Army during World War 1. Enlisting right out of high school forced the teens to experience things they had never thought of. From the life of a soilder on the front line to troubles with home life, war had managed to once again destroy a group of teenagers. Throughout the novel, we saw the men of the Second CompanyRead MoreAll Quiet On The Western Front1797 Words   |  8 PagesTitle: All Quiet on the Western Front Creator: Erich Maria Remarque Date of Publication: 1929 Class: War Novel Anecdotal Information about Author: -Erich Maria Remarque was conceived on 22 June 1898 into a working people family in the German city of Osnabrà ¼ck to Peter Franz Remark (b. 14 June 1867, Kaiserswerth) and Anna Maria (nà ©e Stallknecht; conceived 21 November 1871, Katernberg). -During World War I, Remarque was recruited into the armed force at 18 years old. On 12 June 1917, heRead MoreAll Quiet on the Western Front943 Words   |  4 Pages The book All Quiet on the Western Front, by Erich Maria Remarque, is about a group of 19 year old young men who are changed by the ways of war. There is paul: the main character; Tjaden: a tall, skinny locksmith, also the biggest eater; Albert Kropp: a lance-corporal and the clearest thinker; Muller: studious, intelligent, and likes school; Leer: has a preference for the girls from the prostitution houses and has a beard; Haie Westhus: a peat-digger, and big in size; Deterring: a peasant, he alwaysRead MoreAll Quiet On The Western Front2393 Words   |  10 PagesAll Quiet on the Western Front: Book Review Erich Maria Remarque, author of All Quiet on the Western Front, actually fought in WWI (Remarque 297). Because of this, he was able to write this book with accurate depictions of the war. He writes how being in combat can really take a toll on a person and affect them in a negative way. He also writes of the pain and suffering that the soldiers must cope with that comes along with living in constant fear and danger. When looking at the title of theRead MoreAll Quiet On The Western Front2085 Words   |  9 PagesThis essay will consider the different effects created by Erich Maria Remarque in his novel All Quiet on the Western Front. As a writer, Remarque unknowingly left his novel open to readers with completely different perspectives, and to various forms of criticism. This undoubtedly meant that every single reader had been affected by the novel in many different ways which unfortunately for Remarque may have been an effect that he never intended. This essay is divided into 5 main sections. Firstly itRead MoreAll Quiet On The Western Front1089 Words   |  5 Pages In Erich Maria Remarque’s novel, All Quiet on the Western Front, human nature is the only abstract periphery between belligerent barbarism and justifiable violence. Through the insipid bombardments that rained shells over the Germans’ heads and noxious implementation of mustard gas, Remarque dexterously misleads the reader into believing that he fights in an apathetic war where all remnants of human nature and identity have been destroyed with the introduction of trench warfare. Through Paul Baumer’sRead MoreAll Quiet On The Western Front1509 Words   |  7 Pagesâ€Å"He fell in October 1918, on a day that was so quiet and still on the whole front, that the army report confined itself to a single sentence: All quiet on the Western Front† (Remarque 296). Paul Baumer, the narrator of All Quiet on the Western Front, enlisted into the German army at a young age of nineteen with a group of friends from school. Kantorek, Paul’s teacher, â€Å"gave us long lectures until the whole of our class went, under his shepherding, to the District Commandant and volunteered† (RemarqueRead MoreAll Quiet On The Western Front1129 Words   |  5 PagesIn Erich Maria Remarque’s All Quiet on the Western Front, soldiers at the front have a better idea than civilians of the true n ature of war because they have experienced the war while civilians have only read about it or listened to government propaganda. Remarque is trying to tell us that only those who experience the war can understand how awful war truly is. In All Quiet on the Western Front, the main character Paul goes back to his home, the people he meets still think that the Germans are winningRead MoreAll Quiet On The Western Front1790 Words   |  8 Pagessmell of cigar smoke, gunpowder, and dirt that filled the air. There was no nationalism; all Paul wanted was survival. World War I was supposed to be about nationalism and the propaganda forced upon the soldiers to feel superiority over other countries, but Paul helps to prove otherwise, as his story tells what is was like to be at the front, and how tough it was to be a soldier. â€Å"All Quiet on the Western Front† portrays war as it was actually experienced, replacing the romantic picture of glory and